Service Captain - Luxury Hospitality & Guest Experience

Aegeansea · 📍 Canggu, Bali, Indonesia · Diposting 2026-10-09
FULL_TIME⭐ TERVERIFIKASI
USD 3800 - 4000
Aegeansea is seeking a highly motivated and experienced Service Captain to join our team in Canggu, Bali. In this role, you will be responsible for ensuring that our guests receive the highest level of hospitality and service. This is a fantastic opportunity to be part of a luxury hospitality brand and to contribute to creating unforgettable guest experiences.

📋 Tanggung Jawab Pekerjaan

Lead and supervise a team of service staff to deliver exceptional guest service and maintain high standards of cleanliness and presentation.,Ensure that all service standards and protocols are followed, and that any issues or concerns are addressed promptly and professionally.,Provide guidance and support to team members to help them develop their skills and achieve their full potential.,Monitor and manage the performance of the service team, providing regular feedback and coaching as needed.,Work closely with other departments, such as housekeeping and food and beverage, to ensure a seamless guest experience.,Ensure that all health and safety regulations are followed, and that the service team is properly trained and equipped to handle any situation.,Represent the brand and company at all times, embodying the values and principles of Aegeansea.

🎓 Kualifikasi & Syarat

Minimum of 3 years of experience in a similar role within the hospitality industry.,Strong leadership and management skills, with the ability to motivate and inspire a team.,Excellent communication and interpersonal skills, with the ability to build strong relationships with guests and team members.,Proven ability to work well under pressure and to manage multiple tasks and priorities effectively.,Familiarity with luxury hospitality standards and best practices.,Ability to work flexible hours, including evenings, weekends, and holidays.,Fluency in English is required, and knowledge of Bahasa Indonesia is a plus.

🛠️ Keahlian

Team leadership and managementGuest service and hospitalityTime management and multitaskingProblem-solving and conflict resolutionAttention to detail and quality controlHealth and safety regulationsBrand representation and customer service
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