Customer Relations Service Representative

Join The SM Store as a Customer Relations Service Representative and become the face of exceptional customer service in our dynamic retail environment. In this role, you will oversee the Customer Relations Service (CRS) operations, ensuring seamless interactions between our customers and our team. Located in the vibrant city of Canggu, you'll be part of a team dedicated to delivering outstanding service and creating memorable shopping experiences.

As a Customer Relations Service Representative, you will handle customer inquiries, resolve complaints, and ensure that every customer leaves our stores satisfied. You will use tools like Zendesk for ticketing and CRM systems to manage customer data effectively. This role offers a fantastic opportunity to grow your career in retail, with opportunities for advancement and professional development.

📋 Tanggung Jawab Pekerjaan

• Oversee Customer Relations Service (CRS) operations to ensure seamless interactions between customers and our team.
• Handle customer inquiries, complaints, and feedback, ensuring high levels of customer satisfaction.
• Use Zendesk and CRM systems to manage customer data and track service requests.
• Collaborate with cross-functional teams to resolve customer issues efficiently.
• Monitor and analyze customer service metrics to identify areas for improvement.
• Train and mentor new team members to uphold our high standards of customer service.
• Ensure compliance with company policies and procedures related to customer service.
• Provide exceptional customer service that aligns with our brand values and mission.

🎓 Kualifikasi & Syarat

• Minimum of 2 years of experience in customer service or a related field.
• Proven ability to handle customer complaints and resolve issues effectively.
• Strong communication and interpersonal skills.
• Proficiency in using CRM and customer service software like Zendesk.
• Familiarity with retail operations and customer service best practices.
• Ability to work in a fast-paced, dynamic environment.
• Strong problem-solving skills and attention to detail.
• Ability to meet and exceed customer service standards and targets.

🛠️ Keahlian

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