English Voice Agent - Hearing Aid Specialist at Teleperformance

Join Teleperformance, a global leader in customer experience management, as an English Voice Agent specializing in Hearing Aid Support. This is your opportunity to make a meaningful impact by providing exceptional service to customers seeking assistance with hearing aids. Based in Yogyakarta, you'll be part of a dynamic team dedicated to enhancing customer satisfaction through top-notch support.

As an English Voice Agent at Teleperformance, you'll handle inbound calls from customers who need help with their hearing aids. Using tools like CRM systems and specialized software, you'll assist customers with product information, troubleshooting, and order processing. This role is perfect for those who are passionate about customer service and have a knack for clear, effective communication.

📋 Tanggung Jawab Pekerjaan

• Handle inbound calls from customers seeking assistance with hearing aids.
• Provide accurate and helpful information about hearing aid products and services.
• Troubleshoot and resolve customer issues related to hearing aids.
• Process customer orders and handle payments.
• Maintain a high level of customer satisfaction by delivering exceptional service.
• Adhere to company policies and procedures.
• Work collaboratively with team members to achieve daily and monthly targets.
• Continuously improve skills and knowledge through training and development programs.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in customer service or a related field.
• Proficient in English, both spoken and written.
• Familiarity with CRM systems and hearing aid support software.
• Strong communication and interpersonal skills.
• Ability to work under pressure and meet tight deadlines.
• High school diploma or equivalent.
• Valid ID and work permit for Yogyakarta.
• Passion for customer service and a commitment to delivering exceptional service.

🛠️ Keahlian

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